Anger in the Air: Combating the Air Rage Phenomenon
About the Book
Offers airlines with input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. This book discusses air rage incidents that have caused us to focus not just on the rage levels that some passengers reach during flight but, more importantly, why these rage levels are happening more.
Book Details
ISBN-13: 9780754671930
Publisher Date: 15 Jun 2009
Binding: Hardcover
Book Type: English
Country Of Origin: United Kingdom
Dewey: 363.124
Gardner Classification Code: B00
Language: English
MediaMail: Y
Pagination: 238 pages
Returnable: N
Spine Width: 14 mm
Type: Postgraduate, Research & Scholarly
Width: 156 mm
ISBN-10: 0754671933
Publisher: Ashgate Publishing Group
Acedemic Level: English
Bood Data Readership Text: Postgraduate, Research & Scholarly
Continuations: English
Depth: 19
Edition: New ed
Height: 234 mm
LCCN: 2008053600
No of Pages: 236
PrintOnDemand: N
Series Title: 513
Sub Title: Combating the Air Rage Phenomenon
Type: Professional & Vocational
Year Of Publication: 2009