Anger in the Air: Combating the Air Rage Phenomenon
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About the Book
Offers airlines with input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. This book discusses air rage incidents that have caused us to focus not just on the rage levels that some passengers reach during flight but, more importantly, why these rage levels are happening more.
Book Details
ISBN-13: 9780754671930
Publisher Date: 15 Jun 2009
Continuations: English
Height: 231 mm
LCCN: 2008053600
Sub Title: Combating the Air Rage Phenomenon
Type: Professional & Vocational
ISBN-10: 0754671933
Publisher: Ashgate Pub Co
Acedemic Level: English
Book Type: English
Depth: 19
Language: English
No of Pages: 228
Type: Postgraduate, Research & Scholarly
Width: 163 mm
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