A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
About the Book
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Book Details
ISBN-13: 9780619216412
EAN: 9780619216412
Publisher Date: 12 Nov 2004
Edition: 0002-
Is LeadingArticle: Y
No of Pages: 400
Spine Width: 22.5 mm
ISBN-10: 0619216417
Publisher: Course Technology
Binding: Paperback
Height: 227.5 mm
Language: English
Series Title: English
Width: 182.5 mm