No employee is good or bad in an organization. It is how he decodes the environment or how the environment decodes him. This book portrays the long years of experience of the writer who has observed very closely short cut dialogue between the boss and the subordinate, that is in the mot liberal term laconic. About Author : S Sanyal M.A. M.A. Soc. Ph.d. is presently attached with NICFS Delhi, as a Reader in Sociology. She has several research projects to her credit besides several books. Contents : ForewordMessage to the ReaderAcknowledgementIntroductionThe skill of communicationConflict and its ManagementEmergence of StressArt of counsellingSupervisor and his stylesBuilding BlocksQuestions typically asked in Government OrganisationDrawing an action planExercises on counselingIndex