customer astonishment

Customer Astonishment (Paperback)

By: Paul B. Brown (Foreword) , Darby Checketts (Author) , Darby Checketts (Author) | Publisher: Robert D. Reed Publishers | Released: 01 Jan 2010

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About the Book

In competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. This book show you how.

Book Details

ISBN-13:	9781931741682
EAN:	9781931741682
Publisher Date:	01 Jan 2010
Binding:	Paperback
Book Type:	English
Depth:	13
Gardner Classification Code:	B00
Language:	English
MediaMail:	Y
Pagination:	200 pages
Returnable:	Y
Spine Width:	8 mm
Width:	154 mm

ISBN-10:	1931741689
Publisher:	Robert D. Reed Publishers
Acedemic Level:	English
Bood Data Readership Text:	Professional & Vocational
Continuations:	English
Dewey:	658.812
Height:	227 mm
LCCN:	2005908467
No of Pages:	200
PrintOnDemand:	N
Series Title:	English
Sub Title:	10 Secrets to World-Class Customer Care
Year Of Publication:	2007