The Customer Care in Healthcare Program combines 4 Customer Care in Healthcare courses into one package. Courses included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care and teach everyone the human side of healthcare. The principles behind the concepts are relevant to almost every business, not just healthcare.The manual accompanying the CD provides a summary of the major points of the CD in a handy format. 657 pages on CD. 101 pages in the manual. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.