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About the Book
Reveals the Walt Disney Company's five-part business model for achieving service excellence, and shares actionable steps for advancing any service-oriented company and converting customers to ambassadors.
Book Details
ISBN-13: 9781119028659
Publisher: John Wiley & Sons Inc
Acedemic Level: English
Bood Data Readership Text: Professional & Vocational
Continuations: English
Dewey: 658.812
Height: 235 mm
Illustrations: illustrations
Language: English
MediaMail: Y
Pagination: 304 pages, illustrations
Series Title: 0004-UK
Star Rating: 2
Title Prefix: The
Year Of Publication: 2015
ISBN-10: 1119028655
Publisher Date: 20/04/2015
Binding: HARDCOVER
Book Type: English
Depth: 32
Gardner Classification Code: B00
Illustration: Y
Is LeadingArticle: Y
LCCN: 2015487399
No of Pages: 294
PrintOnDemand: N
Spine Width: 28 mm
Sub Title: The 5 Principles of Disney Service and Relationship Excellence
Width: 165 mm
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