experience

Experience (HARDCOVER)

By: Bruce Loeffler (Author) , Brian Church (Author) , Brian T. Church (Author) , Bruce Loeffler (Author) , Brian Church (Author) | Publisher: John Wiley & Sons Inc | Released: 20/04/2015

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About the Book

Reveals the Walt Disney Company's five-part business model for achieving service excellence, and shares actionable steps for advancing any service-oriented company and converting customers to ambassadors.

Book Details

ISBN-13:	9781119028659
Publisher:	John Wiley & Sons Inc
Acedemic Level:	English
Bood Data Readership Text:	Professional & Vocational
Continuations:	English
Dewey:	658.812
Height:	235 mm
Illustrations:	illustrations
Language:	English
MediaMail:	Y
Pagination:	304 pages, illustrations
Series Title:	0004-UK
Star Rating:	2
Title Prefix:	The
Year Of Publication:	2015

ISBN-10:	1119028655
Publisher Date:	20/04/2015
Binding:	HARDCOVER
Book Type:	English
Depth:	32
Gardner Classification Code:	B00
Illustration:	Y
Is LeadingArticle:	Y
LCCN:	2015487399
No of Pages:	294
PrintOnDemand:	N
Spine Width:	28 mm
Sub Title:	The 5 Principles of Disney Service and Relationship Excellence
Width:	165 mm