While human-computer interaction (HCI) may have emerged from within computing, significant contributions have come from a variety of fields including industrial engineering, psychology, education, and graphic design. The resulting interdisciplinary research has produced important outcomes including an improved understanding of the relationship between people and technology as well as more effective processes for utilizing this knowledge. Derived from select chapters in The Human-Computer Interaction Handbook, this volume highlights the development process with a focus on task analysis, contextual design, personas, scenario-based design, participatory design, and a variety of evaluation techniques.

While human-computer interaction (HCI) may have emerged from within computing, significant contributions have come from a variety of fields including industrial engineering, psychology, education, and graphic design. The resulting interdisciplinary research has produced important outcomes including an improved understanding of the relationship between people and technology as well as more effective processes for utilizing this knowledge. The final installment of this second edition of the four-part "Human Computer Interaction Handbook" focuses on the development process. The chapters address requirements specification, design and development, and testing evaluation activities. Topics discussed include task analysis, contextual design, personas, scenario-based design, participatory design, and a variety of evaluation techniques.