Inbound Call Centers: Design, Implementation, and Management
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About the Book
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
Book Details
ISBN-13: 9780890066409
EAN: 9780890066409
Publisher Date: 19 Dec 1993
Bood Data Readership Text: Undergraduate
File Size: 000001
Height: 229 mm
Illustrations: 1, black & white illustrations
LCCN: 92-28195
No of Pages: 192
PrintOnDemand: Y
Series Title: Telecommunications Library
Star Rating: 0
Width: 152 mm
ISBN-10: 089006640X
Publisher: Artech House Publishers
Binding: Hardcover
Dewey: 621.385
Gardner Classification Code: K00
Illustration: Y
Language: English
MediaMail: Y
Pagination: 192 pages, 1, black & white illustrations
Returnable: N
Spine Width: 14 mm
UK Availability: GXC
Year Of Publication: 1993
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