Explores the stereotypes, prejudices, and discriminatory behavior of individuals and the manner in which these cognitions, feelings, and behaviors both affect others and are affected by others. Stephan and Stephan suggest measures to help overcome bias and improve intergroup relations that utilize techniques for eliminating stereotypes, reducing prejudice, and resolving conflicts in real-world situations. Designed to enrich all of our lives by combatting preconceptions, this book makes a significant contribution to our understanding of ourselves and others.The authors look at school desegregation in the United States as an extended case study. Throughout the book, they address social identity theory; culture shock and ethnocentrism; the effectiveness of deterrence, negotiation, mediation, and unilateral de-escalation; as well as the contact hypothesis. This social psychological analysis of intergroup relations is appropriate for undergraduates and graduates in social psychology, sociology, communications, and counseling.