This encyclopaedia has a basic objective to develop hotel and hospitality management capability through inter and multidisciplinary subject exposure and management applications based on corporate business ethics and social responsiblity. This encyclopaedia aims to be a general introduction to the literature of hotel and hospitality management ethics. It is aimed at students, teachers and esearchers, besides all technically qualified professionals who are involved in the hotel and hospitality managment services. About Author : Dr. P.C. Sinha obtained M.A., M.Phil and Ph.D. degrees from Jawaharlal Nehru University, New Delhi. A seasoned and keen researcher, he has contributed extensively in Indian and foreign professional journals. He also studied at Department of Peace and Conflict Research, Uppsala University, Sweden and EPAI, East-West Center, Hawaii (USA). He was Senior Research Fellow at School of International Studies, Jawaharlal Nehru University, New Delhi. He has been a visiting faculty to many renowned institutions. Contents : PrefaceVolume 1AcronymsGlossaryIntroduction to Hotel and Hospitality Management EthicsHospitality and Hotel Management: Contemporary Global Trends and IssuesVolume IIHRM in Hotel and Hospitality Management: Skills, Attitudes and PerceptionsPerformance Managment and Personnel Selection Policies in Hospitality SectorBrand Management and Benchmarking in Hotel and Hospitality OperationsVolume IIIQuality Management and CRM in Hospitality Service Management: Major Guidelines and ConcernsFacilities Management and Hotel and Hospitality Industry: Related Legal Considerations and RegulationsEthics in Club, Meeting and Conference Managment: An OverviewHospitality Ethics Education and Research: Related Select ReflectionsBibliographyIndex