Designed for the undergraduate students of Computer Science and Information Technology, this book provides a crisp overview of Information Technology, IT Infrastructure and It's Management, IT Services and IT System Management Processes.

Table of Contents:
Chapter 1. Introduction Chapter 2. It Infrastructure Chapter 3. Service Delivery Process Chapter 4. Service Support Process Chapter 5. Storage Management Chapter 6. Security Management Chapter 7. IT Ethics Chapter 8. Emerging Trends in IT Chapter 9. Case Study