Managing Quality: A Practical Guide to Customer Satisfaction
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About the Book
This is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Some knowledge of statistics and background in quality is assumed.
Book Details
ISBN-13: 9780761993056
EAN:
Publisher Date: 30 Aug 1999
Dewey: 658.401
Illustration: Y
Language: English
MediaMail: Y
PrintOnDemand: N
Series Title: English
ISBN-10: 0761993053
Publisher: Sage Publications (CA)
Binding: Hardcover
Height: 230 mm
Illustrations: Illustrations
LCCN: 99011084
No of Pages: 228
Returnable: N
Type: Professional & Vocational
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