Lean Six Sigma is an essential process for anyone seeking to improve operations. Don't be daunted by its complexity, though. Whether you're brand-new to the topic or a veteran looking for a refresher course, The McGraw-Hill 36-Hour Course: Lean Six Sigma explains everything you need to know. In addition to an overview of the methodology, case studies, and detailed descriptions of how to develop the best strategies for success, you get: Chapter-ending self tests Online final exams that reinforce what you've learned Certificate of Achievement awarded after successful completion of the final exam About the Author Sheila Shaffie is the cofounder of ProcessArc, Inc. For nearly a decade, Shaffie has led Lean Six Sigma initiatives focused on improving business processes around the globe for service companies.Shahbaz Shahbazi is the cofounder of ProcessArc, Inc. Shahbazi was a leader for General Electrics Global Six Sigma Quality organization focused on strategic business growth.