Measuring Customer Satisfaction And Loyalty
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About the Book
The edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.
Book Details
ISBN-13: 9788122427998
Publisher: New Age International Pvt Ltd Publishers
Publisher Imprint: New Age International Pvt Ltd Publishers
No of Pages: 312
ISBN-10: 8122427995
Publisher Date: 01 Dec 2010
Binding: Hardback
Type: Professional & Vocational
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