This IBM Redbooks publication is a collection of previously published Redpapers. This publication allows for easy download of all papers.
Each paper addresses the problem determination process to take for specific components on specific platforms. The intent of the papers is to help customers through the process of identifying and resolving problems in WebSphere Application Server V6 .1. The reader will be taken through the process of identifying symptoms of the problem, collecting and analyzing data for diagnosing the problem, examining common root causes and solutions for a problem, and finally how to gather documentation before contacting IBM technical support.
As a prerequisite to problem determination efforts on WebSphere® Application Server, you should review 'Approach to Problem Determinations' at http://www.redbooks.ibm.com/abstracts/redp4073.html
About the Authors
Carla Sadtler is an IT Specialist at the ITSO, Raleigh Center. She writes extensively about the WebSphere and Patterns for e-business areas. Before joining the ITSO in 1985, Carla worked in the Raleigh branch office as a Program Support Representative. She holds a degree in mathematics from the University of North Carolina at Greensboro.
Gustavo Cezar de Medeiros Paiva is an IT Specialist working on Integrated Technology Delivery SSO, in Hortolandia, Brazil. He has six years of experience in IT. He is an expert in IBM WebSphere Application Server problem determination and certified in WebSphere Application Server V5 and V6. His areas of expertise include WebLogic Application Server, Linux®, AIX®, and Windows® platforms. Gustavo holds a degree in computer science.
John Szuch is a staff software engineer working for System i™ Technical Support in IBM US. He supports Java™, WebSphere Application Server, and WebSphere Commerce Suite. He has been a member of System i Technical Support since 1997.
Wendy Conti is a Level 3 support software engineer in the United States. She has worked in WebSphere for six years and with the WebSphere Web services engine for over two years. Her area of expertise is in problem determination of the Web services engine.
Jasper Chui is a Support Analyst at the IBM Toronto Software Lab in Toronto, Canada. He has been working with Rational® Application Developer support for two and a half years and specializes in cross product integration issues.



Carla SadtlerJasper ChuiJohn SzuchWendy ContiGustavo Cezar de Medeiros Paiva