“Business process management techniques are of increasing importance in research and in practice; I consider knowledge in this field indispensable for young professionals. I use Workflow Management in my university courses because it combines sound modeling techniques with experience from applications in an impressive way.”

— Ruediger Valk
Professor of Informatics/Computer Science
University of Hamburg, Germany

“This book provides a very good, wide-ranging introduction to the theory of workflow technology. Of particular note is the rigorous derivation of workflow process models using Petri net formalization.”

— David Hollingsworth
Distinguished Engineer, ICL Pathway,
UK and Chairman Workflow Management Coalition Technical Committee

This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization’s resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the right time.

The text provides a basic overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets. It also includes a chapter of case studies, review exercises, and a glossary.