The Encyclopaedia of Hospitality Management aims to be a general introduction to the literature of Hospitality Management and will highlight some of its principal texts and resources. It is aimed at students at undergraduate level and above and at researcher, besides all professionals who are interested in the Hospitality Management Services. The major areas covered in this encyclopaedia include: Casino Management, Club Management, Lodging Management, Food and Beverage Management, Tourism, Convention and Event Management, etc. About Author : Dr. P.C. Sinha obtained M.A., M.Phil. and Ph.D. degrees from Jawaharlal Nehru University, New Delhi. A seasoned and keen researcher, he has contributed extensively in Indian and foreign professional journals. He also studied at Department of Peace and Conflict Research, Uppsala University, Sweden and EPAI, East-West Center, Hawaii (USA).He was Senior Research Fellow at School of International Studies, Jawarharlal Nehru University, New Delhi. Contents : PrefaceVol.1Introdcution to Hospitality Business Enterprises Services and Solution ManagementHospitality Business Management: Conceptual UnderstandingHospitality Management: Contemporary IssuesHospitality Services Management: Problems and IssuesVol.2Hospitality Management: Debating OptionsIntroduction to Hospitality Professional Services and Information ManagementProcesses and Strategies for Improving Hospitality Administration and ManagementVol. 3Hospitality Industry: Regional Experiences and EnterprisesIntroduction to Hospitality Administration, Efficiency and Manpower DevelopmentImproving Hotel and Hospitality Services: Explaining Future StepsVol.4Perspectives on Improving Hospitality Management: Tools and TechniquesRecommendation for Human Resources Development in Hospitality IndustryBranding, Service, Delivery and Customer Relationship Management in Hospitality IndustryProject Management, Quality Management and Services Management in Hospitality SectorVol. 5Towards Better Hospitality Operations, Human Resources Management and TrainingIntroduction to Hospitality Management Courses, Programmes and Ethical IssuesSelect Hospitality Courses and Their Future ProspetsGlossaryBibliographyIndex