Rooted in statistics, this book presents real-world applications of quality control. Incorporating modern ideas, methods and philosophies into total quality management, it focuses on statistical process control and related subjects, such as the achievement of product and process quality through experimental design. With examples to demonstrate applications, this book presents foundations of modern quality control and improvements applicable to manufacturing and service industries. It also presents principles of acceptance sampling and reliability to provide a complete reference.

About the Author

Amitva Mitra is Associate Dean in the College of Business and Professor in the Department of Management at Auburn University. He has published numerous journal articles and is the author of two books that have been used both nationally and internationally. He has conducted short courses for professionals in Total Quality Management, Quality Assurance and Statistical Process Control, Design of Experiments, and Six Sigma Black Belt training and has assisted with implementation of statistical process control in industries.

Table of Contents:
Preface Part I Philosophy and Fundamentals 1 Introduction to Quality Control and the Total Quality System 2 Some Philosophies and Their Impact on Quality 3 Quality Management: Practices, Tools and Standards Part II Statistical Foundations and Methods of Quality Improvement 4 Fundamentals of Statistical Concepts and Techniques in Quality Control and Improvement 5 Data Analyses and Sampling Part III Statistical Process Control 6 Statistical Process Control Using Control Charts 7 Control Charts for Variables 8 Control Charts for Attributes 9 Process Capability Analyses Part IV Acceptance Sampling 10 Acceptance Sampling Plans for Attributes and Variables Part V Product and Process Design 11 Reliability 12 Experimental Design and the Taguchi Method Appendixes A-1 Cumulative Binomial Distribution A-2 Cumulative Poisson Distribution A-3 Cumulative Standard Normal Distribution A-4 Values of t for a Specified Right-Tail Area A-5 Chi-Squared Values for a Specified Right-Tail Area A-6 Values of F for a Specified Right-Tail Area A-7 Factors for Computing Center line and Three-Sigma Control Limits A-8 Uniform Random Numbers Index