The front o ce is the nerve center of a hotel property. Communications and
accounting are two of the most important functions of a front desk operation.
Front o ce/reception is the rst place where guests/customers arrive and come
in touch with the sta . Front o ce/reception is the mirror of a hotel. The function
of the front o ce is to directly get in touch with customers. The front o ce can
discover more information about the customer by asking them questions and
give answer ask by guest/customer also helping the customers out. Broadly
speaking, front o ce includes roles that a ect the right side (revenues) of trading
statement of the business. E ective communications—with guests, employees,
and other departments of the hotel—are paramount in projecting a hospitable
image. Answering guest inquiries about hotel services and other guests,
marketing and sales department requests for information on guest room availability,
and housekeeping department inquiries concerning guest reservations
are but a few of the routine tasks performed almost constantly by a hotel front
desk in its role as communications hub. Accounting procedures involving
charges to registered and nonregistered hotel guest accounts are also important
in the hospitality eld. Sta working in the front o ce can also deal with simple
tasks, such as sorting emails and helping on printing and typing tasks. Front
o ce sta needs to use di erent skills on technologies too, such as using the
printers, fax machines and phone. The book Hotel Front O ce Management
addresses the demands for instructing future leaders of the hotel industry. Educators
who are preparing professionals for roles as front o ce managers and
general managers in hotels are required to meet the challenges of operations,
technology, training, empowerment, and international applications.