ISO 9001 : 2000 is a quality management system applicable to all types of organisations world over. The standard (ISO 9001 :2000) and the system (QMS) focus on quality assurance and customer satisfaction and exceeding customer expectations. Comprehensive and reader-friendly, this book lucidly presents the fundamentals of the standard. It explains clause by clause, an analysis of the standard along with the model manual and act as a suitable guide for any organisation. Salient Features Cover '8' quality management principles that form 'e fundamentals of the standard Explains the standard clause by clause with regard to requirements Presents method of preparing ISO documents and verifying suitability Elucidates list of procedures required Provides sample QMS model, adequate to pass an audit Sets out the process approach - the basis of the standard with suitable charts About the Author P K Mathur is the Technical Director & Management Representative of Vemy Group of companies, HYderabad. Prior to this, he worked as a Joint Director in the Certification wing of Bureau of Indian Standards (BIS) for 12 years. He is a member of HMD 16 Gas Cylinder Technical Committee, BIS. He obtained his bachelor's degree in Engineering (Mechanical) from Ravi Shenker University, Raipur. Table of Contents Section I Fundamentals Section II Eight Quality Management Principles Section III Understandings the Standard Section IV Using the Standard Section V Sample Documents Appendices List of Figures List of Tables