This book will be useful to persons who are responsible for effectively implementing ISO 9001: 2000 in software organizations. This includes quality managers, members of the quality group or the Software Engineering Process Group (SEPG), software engineers, software managers and ISO consultants and trainers. This book aim to: • Provide guidance for interpreting the ISO 9001: 2000 standard for software organizations • Provide insights into the intent and spirit of the ISO 9001: 2000 standard • Act as a reference material for persons implementing the ISO 9001: 2000 standard in software organizations • Provide assistance to software organizations who are upgrading from ISO: 9001: 1994 to ISO 9001: 2000 ISO 9001: 2000 for Software Organizations is an outcome of the authors' years of experience in implementing, reviewing and assessing processes in software organizations for models such as ISO 9001: 2000, ISO 9001: 1994, Software CMM? and People CMM?

Table of Contents:
Chapter 1. Quality and the Software Context Chapter 2. ISO 9000:2000 Family of Products Chapter 3. Quality Management Principles and Structure of ISO 9001:2000 Chapter 4. The Quality Management System Chapter 5. Management Responsibility Chapter 6. Providing Appropriate Resources Chapter 7. Software Project Management Chapter 8. Software Product Engineering Chapter 9. Software Configuration Management Chapter 10. Software Subcontracting and Purchasing Chapter 11. Internal Audits Chapter 12. Software Measurement and Analysis Chapter 13. Measuring Customer Perceptions Chapter 14. Continual Process Improvement Chapter 15. Road-Map to Certification and Transitioning Chapter 16. Other Process Models for Software Organizations